Return & Refund Policy

SYNC accepts eligible returns requested within 30 days of the date your order was delivered. To be eligible for a return, the item must:

• /Be unworn and unused
• /Be unwashed
• /Be free from stains, odors, damage, or alterations
• /Have the original tags attached, when applicable
• /Be returned in its original condition

Items that do not meet these requirements may not be eligible for a refund or exchange.

We understand that choosing the right size online can sometimes be difficult. If you ordered the wrong size, color, or simply changed your mind, you may request a return within 30 days of delivery, provided the item meets our return requirements. For these types of returns:

• /The customer is responsible for return shipping costs.
• /Original shipping charges are non-refundable.
• /The item must be returned in its original, unworn condition.
• /A refund will be issued after the returned item has been received and inspected.

Because SYNC products may be produced specifically for each order, we encourage customers to carefully review our size guide before purchasing.

If you receive an item that is defective, damaged during delivery, the wrong product, the wrong size due to a fulfillment error, or significantly different from what was ordered — please contact SYNC as soon as possible after delivery. We may request photos of the item and packaging to help us verify the issue.

If the issue is confirmed to be a SYNC or fulfillment error, we will provide an appropriate resolution, which may include:

• /A replacement at no additional cost
• /A refund
• /Another reasonable resolution agreed upon with the customer

SYNC will cover reasonable return shipping costs when the return is due to an error on our part.

• /Items that have been worn or washed
• /Items with stains, odors, makeup, pet hair, or other signs of use
• /Items that have been altered or damaged after delivery
• /Items returned after the 30-day return period
• /Items returned without the required return authorization
• /Gift cards, where applicable

Final Sale Items: if SYNC designates a product as Final Sale, the product page will clearly indicate that the item is not eligible for return or refund, except where required by applicable law or when the item is defective or incorrectly fulfilled.

To request a return, please contact SYNC at info@thesyncwear.com and provide:

• /Your full name
• /Order number
• /Email address used for the order
• /Product(s) you would like to return
• /Reason for the return

If the return is approved, SYNC will provide instructions for sending the item back. Please do not send merchandise to the return address without receiving return instructions from SYNC first.

For returns caused by a customer's preference — wrong size selected, wrong color selected, change of mind, or no longer wanting the product — the customer is responsible for return shipping costs.

For returns caused by defective merchandise, damaged merchandise, incorrect merchandise, or fulfillment errors — SYNC will cover the applicable return shipping cost.

Once your returned item is received, it will be inspected. If the return is approved, your refund will be issued to the original payment method. Please allow reasonable processing time for the refund to appear in your account, as the timing may also depend on your bank or payment provider. Original shipping charges are generally non-refundable for customer-initiated returns.

If you need a different size or another eligible product, please contact SYNC before sending your item back. Depending on product availability and the circumstances of the request, SYNC may offer an exchange or replacement.

For sizing or preference-related exchanges, the customer may be responsible for return and/or reshipping costs. If SYNC sent the wrong item or there is a confirmed product defect, SYNC will cover the applicable costs.

If your package arrives visibly damaged, please take photos of the package and the product before discarding the packaging. Contact SYNC as soon as possible with your order number, photos of the damaged package, and photos of the damaged product. We will review the situation and work with you toward an appropriate resolution.

Once an order has been shipped and tracking shows it as delivered to the address provided at checkout, SYNC is not automatically responsible for packages that are lost or stolen after delivery. If your package is marked as delivered but you cannot locate it, please:

• /Check around your delivery location.
• /Check with household members or neighbors.
• /Contact the shipping carrier.
• /Contact SYNC so we can help review the tracking information.

Each situation will be reviewed individually.

Because SYNC products may enter production shortly after an order is placed, cancellation requests should be submitted as soon as possible. If your order has not entered production, SYNC may be able to cancel it. Once production has started, cancellation may no longer be possible.

If SYNC cannot fulfill an order within the stated shipping timeframe, we will contact you regarding the delay and available options.

SYNC products are made to order or processed specifically for each purchase. Our standard production timeframe is 3–7 business days. After production, standard shipping generally takes 7–10 business days. Shipping time begins after the production period is completed.

These are estimated timeframes and may occasionally be affected by circumstances outside SYNC's control, including carrier delays, severe weather, holidays, customs processing, or other unexpected disruptions. See our Shipping Policy.

SYNC reserves the right to deny a return or refund when an item does not meet the eligibility requirements described in this policy. Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

If you have questions about a return, refund, exchange, or order issue, please contact us at info@thesyncwear.com or via the Contact page. When contacting us about an order, please include your order number so we can assist you as quickly as possible.

SYNC — Atlanta, Georgia, USA. Move with the beat.